Post-Visit Follow-Up

Automate athenahealth Post-Visit Follow-Up Calls with AI

Check in a week after every visit. Kickcall calls patients 7 days after their athenahealth appointment to make sure all is well, and helps them book their next visit.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI post-visit follow-up calls for athenahealth check on patients about a week after their appointment. Every day, Kickcall finds patients who were seen 7 days ago and have no next appointment booked, asks how they're doing, and helps them book their next visit, so patients feel looked after and their care stays on track.

Step 01

Find patients seen a week ago

Each day Kickcall finds patients who were seen in athenahealth 7 days ago and have no next appointment booked, and prepares them for a call.

Step 02

Check in after the visit

The AI thanks the patient, asks how they're doing since their visit, and answers approved questions. It gives no clinical advice.

Step 03

Book the next appointment

The AI finds a suitable time based on your appointment type and provider rules, then books it in athenahealth or passes the patient's preferred time to your team, based on your rules.

Step 04

Close the loop

Kickcall records how the patient is doing and the result of the call, and tries again later if they weren't reached, up to your set limit. Patients who book are not called again.

Patients feel looked after, and more of them book their next visit, without your front desk chasing each one.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls are placed inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

If a patient reports a concern or has a clinical question, the case is flagged for your team right away, so nothing slips through.

Focused on the goal, not the task

Success is a patient who is doing well and has their next visit booked. Patients who already scheduled are skipped.

Persistent, but polite

Patients who aren't reached are called again within your configured limit. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.