Cancellation Rebook

Automate athenahealth Cancellation Rebook Calls with AI

Turn canceled appointments into rebooked visits. Kickcall calls patients who canceled in athenahealth, understands why and offers a new time.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI cancellation rebook calls for athenahealth are phone calls to patients who canceled an appointment and haven't scheduled another, so a canceled visit doesn't become a lost patient. Kickcall checks athenahealth every day, calls each patient kindly, and offers a new appointment that fits your schedule.

Step 01

Find recent cancellations

Each day Kickcall finds patients who canceled an appointment in athenahealth and have no new visit booked, and prepares them for a call.

Step 02

Start a friendly conversation

The AI acknowledges the cancellation, asks whether the patient would like to reschedule, and answers approved questions.

Step 03

Offer a new appointment

The AI finds a suitable time based on your appointment type and provider rules, then books it in athenahealth or passes the patient's preferred time to your team, based on your rules.

Step 04

Close the loop

Kickcall records whether the patient rebooked, declined or asked for a callback, and tries again later if they weren't reached, up to your set limit.

More canceled visits turn into rebooked visits, with no one on your team working a cancellation list.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls are placed inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a rebooked patient. Patients who already rescheduled themselves are skipped, so nobody gets an unnecessary call.

Persistent, but polite

Patients who aren't reached are called again within your configured limit. It understands "call me later", "tomorrow" or "I'm busy right now", then follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.