Open-Slot Backfill

Automate athenahealth Open-Slot Backfill Calls with AI

Offer last-minute openings to patients who can come sooner. Kickcall finds open slots in athenahealth and calls patients to fill them, so exam-room time isn't wasted.

Custom Connector

BUILT BY

Kickcall

Kickcall's AI Front Desk integrates with athenaOne through a custom API integration, allowing us to securely connect with your athenaOne account.

Zero disruption to current workflows

Real-time sync

Actively maintained

Custom workflows

Quick Workflow Walkthrough

How This Workflow Runs, Step by Step

AI open-slot backfill calls for athenahealth fill gaps in your schedule, such as same-day and short-notice openings. Kickcall finds open slots in athenahealth in the coming days, then calls patients who would likely take them, such as patients booked for a later date, and offers the earlier time.

Step 01

Find open slots

Kickcall finds open slots in athenahealth in the coming days and matches them to patients who could take an earlier time.

Step 02

Start a natural conversation

The AI explains that an earlier time has opened up and asks whether the patient wants it.

Step 03

Offer the opening

The AI offers the matching times based on your appointment type and provider rules, and books the one the patient accepts in athenahealth.

Step 04

Close the loop

Kickcall records the result. If the first patient declines or isn't reached, the opening is offered to the next patient, up to your set limit.

More openings are filled, and waiting patients are seen sooner, without staff calling around.

It Works the Same Way Your Team Works

Every follow-up call uses the same judgment a good front-desk team member uses before it calls, during the call, and after the call ends.

Respects Do Not Disturb

Before any call, Kickcall checks your do-not-call rules and patient opt-outs, and skips anyone who asked not to be called.

Calls at the right hours

Calls are placed inside your configured window and the patient's own time zone, never at odd hours.

Writes back to your system

After every conversation, the outcome is analyzed and recorded on the workflow's activity sheet, so records stay current and the next run knows what to do.

Creates tasks for your team

When a call needs a human, such as a clinical question or an upset patient, the case is flagged for your team so nothing slips through.

Focused on the goal, not the task

Success is a filled opening. Each call first checks that the opening is still available.

Persistent, but polite

If a patient isn't reached or the time doesn't suit them, the opening goes to the next patient. It understands "call me later" and follows up at the right time.

Security and privacy come first. Every call runs within your configured rules and consent settings — and is built to never frustrate your patients.

Integration Library

750+ Business Integrations That Plug Into the Workflow

The same workflow template plugs into 750+ business apps — calendars, CRMs, payments, spreadsheets, messaging, and e signature tools — so outcomes flow into the systems your team already runs. Which apps are available depends on API access and workflow review.